OUR Methodology
"We would not have been able to reduce our cycle time by 100% without the facilitation to see our InterarchyIQ™ and how our work affected each other."
- CIO, Imaging & Radiology Services Company
Exploring the Interarchy™ "The web of interactions and accountabilities
that are uncharted and crucial to an organization's success"
As we assess your operation, we will quantify any anticipated cost savings, productivity improvements, client retention, enhanced employee satisfaction, or other strategic benefits, and provide you with organizational value well beyond our cost. Let us help you gain a clear and simple view of your organization, so that you maximize overall business results.
Most Organizations Have an Uncharted Interarchy, but when you understand the interarchy FIRST, you can better design the processes and technology to support people in their work. By looking across the organization, rather than through the organizational structure, we provide a view most leaders have never seen. This comprehensive, high-level picture gives you a quick understanding of the operation, positioning you for rapid decision making and immediate improvement in results. And, you can connect with your staff to build trust by demonstrating your interest in their perspectives on the day-to-day work.
How we capture and diagram an organization's interarchy:
We use a unique collaborative methodology called Human Interaction Mapping that enables all levels in the organization to discover and produce rapid, participative change and shared goals. We work with your staff across organizational lines to create a holistic view, focusing on the human network and how process, technology, and structure support it.
Looking at the human network ensures that you tap your most valuable resource - your people - effectively. We assess the requests, promises, and accountabilities that define the work, so that you can determine what changes may be needed to achieve your mission and goals. And, our approach engages your staff in active problem solving, creating buy-in for potential change.
A Different View of Work = A Different Result
- We see work through a different lens, as a network of conversations and commitments, for the sake of a shared outcome - how things get done to serve the primary promise made to the customer.
- We create a rich, practical, fast, inclusive & holistic visual of the network of commitments and accountabilities that comprise the work.
- Previously veiled systemic issues and new possibilities emerge that can improve overall organizational performance.
- Because we give voice to the people doing the work and build understanding between their roles, the energy and engagement of participants increases immediately.
- By building a communications bridge between the workers and leaders, consensus-based action and organic change are consistent outcomes.
Interarchy Mapping Generates Both Quantifiable Results and Employee Engagement |
Client: |
Type of Project and Results: |
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 Redesigned all operations processes, built detailed systems requirements, resulting in reduced cycle-time (by 42%) in the face of 80% increase in volume with no additional staff. |
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Redesigned the process for launching new generic drugs, requiring precise coordination between manufacturers, shippers, vendors and customers. |
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Identified ways to increase efficiency and improve upstream coordination in the absence of technology funding. |
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Created understanding of the work in order to speed delivery of military spare parts, eliminate waste ($2.8M) and reduce IT pipeline (by 50%). |
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Identified opportunities for cost savings of $10MM and reduced cycle time by 45% in a process that spanned the logistics of 5 industries. |
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Project 1: Assessed how well technology supported the work; bonus deliverables resulted in reduction of errors by 83% and reduced cost by $1M
Project 2:Built detailed functional requirements for system enhancements & developed functional capabilities for the system to serve for the next decade. |
